Effective Date: 09 July 2025

ZepBazaar respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, and disclose your information when you use our mobile app, website, or services.

1. Information We Collect

We may collect the following types of information:

A. Personal Information:

  • Name
  • Mobile Number
  • Email Address
  • Address (billing/shipping)
  • Government-issued ID (only when required for verification)
  • Payment Details (processed via secure third-party gateways; we do not store card details)

B. Non-Personal Information:

  • Device Information (IP address, browser type, OS)
  • App usage data
  • Location data (with your consent)
  • Cookies and similar tracking technologies

2. Purpose of Data Collection

  • To register and manage your ZepBazaar account
  • To process orders and provide services
  • For customer support and feedback
  • To communicate promotions, offers, or updates
  • To detect and prevent fraud
  • To comply with legal and regulatory requirements

3. Consent

By using ZepBazaar, you give your explicit consent for us to collect and process your personal data as per this policy. You may withdraw your consent at any time by contacting our support team, subject to applicable laws.

4. Data Sharing & Disclosure

We do not sell your personal data. We may share your data with:

  • Delivery/logistics partners for order fulfillment
  • Payment gateways for processing transactions
  • IT and cloud service providers (data hosting, analytics)
  • Government authorities if required by law

5. Data Storage & Security

  • Stored securely on encrypted servers
  • Secure protocols for transmission (SSL)
  • Access limited to authorized personnel

Data is retained only as long as necessary for business or legal purposes.

6. User Rights (as per Indian Law)

  • Access your data
  • Correct/update your data
  • Withdraw consent
  • Request data deletion (subject to legal obligations)

Contact us at privacy@zepbazaar.com

7. Children’s Privacy

ZepBazaar is not intended for users under 18. We do not knowingly collect personal data from minors.

8. Third-Party Links

We may link to third-party sites. We are not responsible for their privacy practices.

9. Return & Refund Policy

  • Return/refund requests must be raised within 24 hours of delivery.
  • Items must be in unused condition with original packaging.
  • Returns are accepted only if:
    • The product is defective or damaged, or
    • The wrong product was delivered

⚠️ Electronics Items Policy

  • Electronics items are strictly non-returnable.
  • Issues must be handled via the manufacturer’s authorized service center.

Refunds

  • Refunds processed to the original payment method within 5–7 working days
  • Return shipping costs may apply unless the return is our fault

Non-Returnable Items

  • Electronics
  • Digital products
  • Perishables
  • Items marked “Final Sale”

To return an item, email us at support@zepbazaar.com within 24 hours of receiving it. Include your order ID, reason, and supporting photos (if any).

10. Contact & Grievance Redressal

Email: support@zepbazaar.com
Phone: +91 8630539699
GSTIN: 09AACCZ5304K1Z3
Registered Office: Shop 423, Robertsganj Sohnbhadr, Sonbhadra, UP, India, 231216

11. Changes to This Policy

This Privacy Policy may be updated. Continued use of our platform implies acceptance of the latest version.